Our products should fit! That's why you'll find all the information about exchanges and returns here:
Returns:
- You can easily enter your return online .
- Return the item in the original box to the following address:
Seasons Stories GmbH
thoughts of september
Rankhofstrasse 28
6006 Lucerne
- As soon as we have received and checked the parts, we will refund you the amount according to our terms and conditions.
Important:
items must be clean and unworn. Briefs and Bodies must be tried on over your own underpants. We cannot take back soiled items.
Deadline:
For returns received by us within 14 days of receipt of the goods, we can refund the purchase, after that only an exchange or refund in the form of a voucher is possible. Thank you for your understanding.
Postage:
The postage for the return shipment will be paid by the customer.
Sale:
Unfortunately, we cannot take back reduced items from the sale. Thank you for your understanding.
What happens to my return:
- We control them.
- We remove slight traces of the fitting (traces of deodorant, skin flakes, etc.).
- If the parts are badly soiled or damaged, we will send them back to you or make you a suggestion.
- If everything is in order, we put them back in our warehouse where they wait for another home.
Important:
We never dispose of returns.
This means:
Please be respectful! Towards us, our products and the other customers. Be careful when trying on and always try on briefs and Bodies using your own slip . And it's best towash your new lingerie before wearing it for the first time.
Contact
If you have any questions, you can contact us at any time.
E-Mail: [email protected]
Phone/Whatsapp: 077 510 87 25
Chat: www.thoughtsofseptember.com
Instagram: @thoughts_of_september